MN7181 - People & Organization - Employee Engagement in Banking Sales Units

Introduction to employee  Engagement 

Employee  engagement could be seen & happen  as commitment of employees  towards Organization & to their work ( Profession .) Many scholar have many debates on born of this concept  this that  engagement implies to commitment  towards profession and some may argue that engagement born as the commitment towards organizational goals .

As relatively this theory is quite new to scholars , still could not find  qualitative  or quantitative ample research data .Following discussion focus on employee engagement definitions & effects of engagement towards organizational success .

https://www.youtube.com/watch?v=Uu7EG6EZeAM

Definition of employee Engagement 

• According to Global work force study ( 2003 ) , employees willingness and ability to help the company succeed largely by providing discretionary efforts on a sustainable basis .according to the study , engagement is effected by ,many factors which involved both emotional & rational factors relatively to work and overall work experience .
• Robinson et al. (2004) define employee engagement as “a positive attitude held by the employee towards the organization and its value. An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization. The organization must work to develop and nurture engagement, which requires a two-way relationship between employer and employee.” 
• Gallup organization defines employee engagement as the involvement with and enthusiasm for work. Gallup as cited by Dernovsek (2008) likens employee engagement to a positive employees’ emotional attachment and employees’ commitment.
• This verdict and definition forwarded by Institute of Employment Studies gives a clear insight that employee engagement is the result of two-way relationship between employer and employee pointing out that there are things to be done by both sides  
• it happens when people are committed to their work and to the Organization (Armstrong ,  2017)
• For practitioners it has become an umbrella concept for capturing the various means by which employers can elicit additional or discretionary effort from employees . ( CIPD, 2012 ) 

Situational Analysis of Employment engagement in Banking Sales Unit as a behavioral  approach . 

As detailed in above definitions , employment engagement is arise as a result of highly motivation and employee willingness and ability to help organization to achieve its corporate goals .
Sales Teams are usually drive with high level of motivational aspects & consistence drive for targets .As such Sales Team ,  it self creates a autonomous work flow process to stimulate this thrive condition with the involvement of senior team members of the Unit or Group with a structured approach and Culture .
Banking Sales cultures inherits with certain values and ethics where  employee engagement has been planted on it .Leaders are tend to be create with in engagement module and subordinates are advice to be volunteering advice for young team members of the value of employee engagement .Success or rather achieving sales numbers could be done only as working as the a Team and with shared values .
This tradition has been passed from generation to generation with involvement of employee engagement .
Senior members of the sales team usually work on extra hours in weekdays and even on  week end days  with out any incentive or allowance to train their team members , to distribute product knowledge , train sales techniques. Seniors consider young people has part of their children and groom for better sales modules with out any hesitation or complain they tend to sacrifice their time and money .

                                            https://youtu.be/VA_z5mvjeLc

Self Reflection 

Employee engagement is a newly produced idea of HRM and many organizations are keenly investing resources for improvements .Definitions have been forwarded by institutes more than individual scholars noted .Employee engagement could be predict as employee self actualization of the company and profession .This activity is vital for each and every organization to be success and drive for excellence .To effect employee engagement its is important to have better communication scope for both employees and all stake holders of the organization . Active engagement is a vital for sustainable growth of the company and employees who depends with engagement & where Staff are work on volunteer for work and progress for the  organizational activities and success .Many factors are effecting to this nature to be established  ( Employee engagement ) & following could be recognized as key effective ,

• Environment 
• Leadership 
• Job 
• Individual factors .

Highly employment engagement would result following key indicator increase in any organization or Group , 

• Employee retention 
• higher productivity and always exceed budgeted profits 
• Increase in brand  recognition 
• Employee mind of Great place to work 
• Higher CSR Initiatives intends from employees  
• Higher efficiency  

References 

• Accord Management Systems. (2004). Employee Engagement Strategy: A Strategy of Analysis to Move from Employee Satisfaction to Engagement. [Online] Available: www.accordsyst.com/papers/engagement_wp.pdf (March 3, 2009) 
• Dernovsek D. (2008). Creating highly engaged and committed employee starts at the top and ends at the bottom line Credit Union Magazine, May 2008. Credit Union National Association, Inc . 
• Armstrong M .( 2017 ) 
• kevin cruize. (2019). what is employee engagement. [Online Video]. 27 December 2019. Available from: https://www.youtube.com/watch?v=Uu7EG6EZeAM. [Accessed: 27 December 2019].
• What great employee engagement looks like. (2019). https://youtu.be/VA_z5mvjeLc. [Online Video]. 2 December 2019. Available from: https://youtu.be/nFE8IaoInQU. [Accessed: 27 December 2019].
• ( CIPD ) , 2012