MN 7181 - People & Organization - Culture - As a back bone of Continuation of a banking Sales Unit

Organizational Culture or rather an Artifact ( Visible product of the group )  of bigger term Culture , has been exposed to many research reviews and findings .Public perception on culture may reflect and address  only the surface or might be not more than an observational  description of  surface of a Lilly pond .But true values , norms and behaviors could be dig only by peeling off this onion with careful attention to all its blocks .Long term understanding , Simulation success or virtual realities, early life long learning through success and failure  are true root  course of all behind the term Organizational culture .
This blog peeps into in depth understanding of the Culture and relates perspectives with banking sales culture evaluation .

Definitions of culture 

Cultural definitions have been defined with different perspectives based on scopes and environments  such as , 

• Values , Patterns & norms approach 
• Religious , Ethnic , Organizational approach 

Definitions of Culture 

• According to hofsted G , ( 1984 ) National cultural patterns are highly effected to Quality of Life of people
•  ‘Culture ... is that complex whole which includes knowledge, belief, art, morals, law, custom, and any other capabilities and habits acquired by man as a member of society. Avruch , (1998)
• culture systems may, on the one hand, be considered as products of action, on the other, as conditional elements of future action.’Jahoda, G., 2012. Critical reflections on some recent definitions of “culture”. culture & psychology, 18(3), pp.289-303.: 181
•  Adler ,  ( 1997 ) , Culture consists of the derivatives of experience, more or less organized, learned or created by the individuals of a population, including those images or encodements and their interpretations (meanings) transmitted from past generations, from contemporaries, or formed by individuals themselves.’
•  Hofstede G ,  ( 1994) the set of attitudes, values, beliefs, and behaviors shared by a group of people, but different for each individual, communicated from one generation to the next.
• By culture I mean the shared beliefs top managers have about how they should manage themselves and other employees , and how they should conduct business  ( Lorsch, 1986 :95 )  

Resource : Tim Kuppler. (2020). What is culture. [Online Video]. 3 March 2014. Available from: https://www.youtube.com/watch?v=zR9giyTu4pI. [Accessed: 5 January 2020

Situational picture & Reflection 

Banking sales units have been establishing and evaluating since early 2000 with the intention of aggressive canvassing of Retail clients for  structured Retail products such as Credit Cards / Consumer Loans & Housing loans .Central Sales Units were basically established ( Colombo & suburbs areas )  As Teams members  of 10- 15 members .
A Sales Team comprised with Team Leader & Assistant Team Leader & few Senior Hands.
High employee turn over has been witnessed in this module & it was introduced strong cultural aspects  to these modules in order to keep the employee with the Bank & keep on aggressive canvassing the Clients to structured portfolios .

• According to Avuruch J ( 1998 ) , introducing of knowledge to new Comers , customs that should be practiced from seniors & juniors were laid down .These Values have been the back bone of the continuation of such sales modules .
• Seniors were gather at every evening to share their experiences among new comers to boost  moral and to avoid possible difficult situations .
• Further Top Managers & middle managers have founded main key points which has  laid down with the support of  certain ethics  at team Management .
• Currently , These Team Management Concepts are been passed to each & every member who promoted to middle Management such as Sub Team Leader & Team Leader 

Reference

• Tim Kuppler. (2020). What is culture. [Online Video]. 3 March 2014. Available from: https://www.youtube.com/watch?v=zR9giyTu4pI. [Accessed: 5 January 2020].
• Hofstede, G., 1984. The cultural relativity of the quality of life concept. Academy of Management review, 9(3), pp.389-398.
• Hara, K., Yonezawa, K., Weng, Q.P., Kozlowski, M.T., Belham, C. and Avruch, J., 1998.
• Jahoda, G., 2012. Critical reflections on some recent definitions of “culture”. culture & psychology, 18(3), pp.289-303.
• Kirkman, B.L. and Shapiro, D.L., 1997. The impact of cultural values on employee resistance to teams: Toward a model of globalized self-managing work team effectiveness. Academy of Management Review, 22(3), pp.730-757.
• Hofstede, G., 1994. Management scientists are human. Management science, 40(1), pp.4-13.
• Lorsch, J.W., 1986. Managing Culture: The Invisible Barrier to Strategic Change. California Management Review, 28(2).